Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Table of Contents
At PyOps Tech Solutions LLP ("Company," "we," "our," "us"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.pyopstech.com and www.pyopstech.in (collectively, the "Website") or use our services ("Services").
1. Introduction
PyOps Tech Solutions LLP (LLPIN: ACJ-9911) is a remote-first technology company headquartered in Bengaluru, India. We provide IT consulting, software development, cloud services, DevOps automation, and related technology solutions to businesses worldwide.
This Privacy Policy applies to all users of our Website and clients who engage our Services. It explains what data we collect, why we collect it, how we use it, and your rights regarding your data.
2. Information We Collect
We collect several types of information from and about users of our Website and Services:
2.1 Personal Information You Provide
| Information Type | Examples | How We Collect It |
|---|---|---|
| Contact Information | Name, email address, phone number, company name | Contact forms, consultation requests, email inquiries |
| Project Information | Project requirements, business details, technical specifications | Project proposals, SOW agreements, client communications |
| Payment Information | Billing address, invoice details, transaction records | Payment processing, invoicing |
| Communication Data | Email correspondence, chat messages, call recordings | Customer support, sales inquiries |
2.2 Information Automatically Collected
| Information Type | Purpose |
|---|---|
| Device & Usage Data | IP address, browser type, operating system, pages visited, time spent |
| Log Data | Access times, referring URLs, exit pages, click patterns |
| Location Data | General geographic location based on IP address |
2.3 Information from Third Parties
We may receive information about you from:
- Analytics providers (Google Analytics)
- Social media platforms (LinkedIn, Facebook, Instagram)
- Business partners and referral sources
- Publicly available sources and databases
3. How We Use Your Information
We use the information we collect for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Provide and maintain our Services | Contract Performance |
| Process and respond to inquiries | Legitimate Interest |
| Send project updates and communications | Contract Performance |
| Improve Website functionality and user experience | Legitimate Interest |
| Analyze Website traffic and usage patterns | Consent |
| Send marketing communications (with consent) | Consent |
| Comply with legal obligations | Legal Obligation |
| Protect against fraud and unauthorized access | Legitimate Interest |
4. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. Cookies are small text files stored on your device.
4.1 Types of Cookies We Use
- Essential Cookies: Required for Website functionality (e.g., session management).
- Analytics Cookies: Help us understand how visitors interact with our Website (Google Analytics).
- Functional Cookies: Remember your preferences and settings.
- Marketing Cookies: Track your activity to deliver relevant advertisements.
4.2 Managing Cookies
You can control and delete cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our Website.
For more information about cookies, visit www.allaboutcookies.org.
5. Data Sharing & Disclosure
We do not sell, rent, or trade your personal information to third parties.
We may share your information in the following limited circumstances:
| Recipient | Purpose |
|---|---|
| Service Providers | Hosting, analytics, email delivery, payment processing (under confidentiality agreements) |
| Professional Advisors | Legal, accounting, and compliance purposes |
| Legal Authorities | When required by law, court order, or government regulation |
| Business Transfers | In connection with a merger, acquisition, or sale of assets |
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:
- SSL/TLS encryption for data transmission
- Secure servers with restricted access controls
- Regular security assessments and updates
- Employee confidentiality agreements and training
- Multi-factor authentication for administrative access
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Contact form submissions: Up to 2 years
- Client project data: Duration of project + 7 years (for legal/tax compliance)
- Website analytics data: Up to 26 months
- Marketing consent records: Until consent is withdrawn
8. Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal data:
| Right | Description |
|---|---|
| Right to Access | Request a copy of the personal data we hold about you |
| Right to Rectification | Request correction of inaccurate or incomplete data |
| Right to Erasure | Request deletion of your personal data ("Right to be Forgotten") |
| Right to Restrict Processing | Request limitation on how we use your data |
| Right to Data Portability | Receive your data in a structured, machine-readable format |
| Right to Object | Object to processing based on legitimate interests |
| Right to Withdraw Consent | Withdraw consent for processing where consent is the legal basis |
To exercise any of these rights, please contact us using the information in Section 14.
9. Children's Privacy
Our Website and Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us immediately, and we will take steps to delete it.
10. International Data Transfers
As a remote-first company serving clients globally, your information may be transferred to and processed in countries outside your country of residence, including India, the United States, and other locations where our team members or service providers operate.
We ensure appropriate safeguards are in place to protect your data during such transfers, including standard contractual clauses and compliance with applicable data protection laws.
11. Third-Party Links
Our Website may contain links to third-party websites, including social media platforms (LinkedIn, Facebook, Instagram, YouTube). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
12. GDPR Compliance (EU/UK Users)
If you are located in the European Economic Area (EEA) or the United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR). PyOps Tech Solutions LLP acts as a "Data Controller" for personal data collected through our Website.
Our legal bases for processing your data include:
- Contract Performance: To provide Services you have requested.
- Legitimate Interests: To improve our Services and communicate with you.
- Consent: For marketing communications and non-essential cookies.
- Legal Obligation: To comply with applicable laws.
You have the right to lodge a complaint with your local data protection supervisory authority if you believe your data protection rights have been violated.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when revisions were made. We encourage you to review this page regularly.
For material changes, we may provide additional notice, such as posting a notification on our Website or sending an email.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:
Data Protection Officer
1st Main, 3rd Cross, Kasthuri Badavane,
Rajagopal Nagar, Peenya 2nd Stage,
Bengaluru, Karnataka - 560058, India
We aim to respond to all privacy-related inquiries within 30 days of receipt.
By continuing to use our Website and Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.