Refund & Cancellation Policy
We strive for 100% client satisfaction. This policy outlines our refund and cancellation terms for all services.
Table of Contents
At PyOps Tech Solutions LLP ("Company," "we," "our," "us"), we are committed to delivering high-quality IT services and ensuring client satisfaction. This Refund and Cancellation Policy explains the terms under which refunds may be issued and how cancellations are handled for our services.
1. Introduction
PyOps Tech Solutions LLP provides a range of IT services including but not limited to software development, mobile app development, web development, cloud services, DevOps consulting, UI/UX design, digital marketing, and IT support. Due to the nature of digital and customized services, our refund policy varies based on the type of service rendered.
We encourage clients to thoroughly review project requirements, proposals, and service agreements before making payments. If you have any questions about our services, please contact us before placing an order.
2. Refund Eligibility
Refunds may be considered under the following circumstances:
| Scenario | Refund Eligibility | Conditions |
|---|---|---|
| Service not initiated | Eligible | Full refund if work hasn't started within 15 business days of payment |
| Project cancellation before work begins | Eligible | 90% refund after deducting 10% administrative & processing fees |
| Deliverables not meeting agreed specifications | Partial | Pro-rated refund based on work completed; subject to review |
| Service not delivered within agreed timeline | Partial | If delay is solely our fault without valid reasons |
| Client dissatisfaction after delivery | Not Eligible | Unless deliverables demonstrably fail to meet documented specifications |
| Change of mind after project commencement | Not Eligible | Digital/customized services cannot be returned |
3. Non-Refundable Services
The following services are generally non-refundable once work has commenced:
Once coding/development has begun
After initial wireframes/mockups are delivered
Third-party purchases are non-refundable
Payments for approved and delivered milestones
One-time consultation and advisory sessions
Campaign setup and ongoing management fees
4. Service-Specific Refund Terms
4.1 Web & App Development
- Before Development: 90% refund if cancelled before coding begins.
- During Development: Pro-rated refund based on uncompleted milestones only.
- After Delivery: No refund unless deliverables fail acceptance testing criteria defined in SOW.
- Revision Period: We provide free revisions as per project agreement. Refund not applicable during revision phase.
4.2 Cloud & DevOps Services
- Setup & Migration: Refund available only if service initiation fails due to our error.
- Managed Services (Monthly): Cancel anytime; no refund for the current billing month.
- Annual Contracts: Pro-rated refund for unused months after deducting 15% early termination fee.
4.3 UI/UX Design Services
- Before Design Start: Full refund minus 10% admin fee.
- After Wireframes: 50% refund if unsatisfied (one revision cycle provided).
- After Final Designs: Non-refundable as design assets have been delivered.
4.4 Digital Marketing & SEO
- Setup Fee: Non-refundable after campaign setup is complete.
- Monthly Retainer: Cancel with 15 days notice; no refund for current month.
- Ad Spend: Unused ad budget will be refunded (minus platform fees).
- SEO Packages: Results take time; no refund for initial 3-month period. After 3 months, if no measurable improvement, 50% refund of remaining months.
4.5 IT Consulting & Advisory
- One-Time Consultation: Non-refundable after session is conducted.
- Rescheduling: Free if done 24+ hours before scheduled time.
- No-Show: Full charge, no refund if client fails to attend scheduled call.
5. Cancellation Policy
5.1 Client-Initiated Cancellation
| Cancellation Stage | Refund Percentage | Processing Time |
|---|---|---|
| Within 24 hours of payment (no work started) | 100% | 7-10 business days |
| After 24 hours but before work begins | 90% | 10-15 business days |
| During active development (0-25% complete) | 50% | 15-20 business days |
| During active development (25-50% complete) | 25% | 15-20 business days |
| After 50% project completion | 0% | N/A |
5.2 Company-Initiated Cancellation
We reserve the right to cancel a project and issue a full refund under the following circumstances:
- Client provides false, misleading, or fraudulent information.
- Client engages in abusive, threatening, or unprofessional behavior.
- Client requests illegal, unethical, or policy-violating work.
- Client fails to provide required information/materials for more than 30 days.
- Client violates terms of the service agreement.
6. Refund Process & Timeline
To request a refund, follow these steps:
Email [email protected] with subject "Refund Request - [Project Name/Invoice Number]"
Our team reviews your request within 3-5 business days and may schedule a call to discuss.
We provide a resolution (approval, partial refund, or denial with reasons) within 7 business days.
Approved refunds are processed within 10-15 business days via the original payment method.
| Payment Method | Refund Processing Time |
|---|---|
| Bank Transfer (NEFT/RTGS/IMPS) | 7-10 business days |
| UPI Payment | 5-7 business days |
| Credit/Debit Card | 10-15 business days |
| International Wire Transfer | 15-20 business days |
| PayPal / Stripe | 5-10 business days |
Processing times may vary depending on your bank or payment provider. Transaction fees (if any) may be deducted.
7. Chargebacks & Disputes
We encourage clients to contact us directly to resolve any billing concerns before initiating a chargeback or payment dispute with their bank or payment provider.
If you believe there has been an error in billing, please email [email protected] within 15 days of the transaction date. We will investigate and resolve the issue promptly.
8. Project Delay & Extension
Project timelines may be affected by factors beyond our control. Refund eligibility related to delays depends on the cause:
- Delays Caused by Us: If we fail to meet agreed deadlines without valid reason, you may be eligible for a partial refund or project cost adjustment.
- Delays Caused by Client: Delays due to late feedback, content submission, approvals, or payment are not eligible for refunds. Project timelines will be extended accordingly.
- Mutual Delays: Both parties may agree to extend timelines without penalty.
- Scope Changes: Additional feature requests or scope changes will extend timelines and are not grounds for refund.
9. Force Majeure
PyOps Tech Solutions LLP shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:
In such events, we will resume services as soon as reasonably possible. No refunds will be issued for delays caused by force majeure events.
10. Contact Us
If you have any questions about this Refund Policy or wish to submit a refund request, please contact us:
Billing Department
1st Main, 3rd Cross, Kasthuri Badavane,
Rajagopal Nagar, Peenya 2nd Stage,
Bengaluru, Karnataka - 560058, India
We aim to acknowledge all refund requests within 2 business days and provide a resolution within 7 business days.
By making a payment to PyOps Tech Solutions LLP, you acknowledge that you have read, understood, and agree to this Refund and Cancellation Policy. We recommend reviewing this policy before engaging our services.